What is a relocation support specialist job description?

What is a Relocation Support Specialist Job Description? | Shires Removals

Relocating to a new place can be an exciting yet challenging experience. From finding a new home to packing up your belongings, there are numerous tasks involved in the moving process. This is where a relocation support specialist comes in.

A relocation support specialist is a professional who assists individuals and families during the moving process. They provide guidance, support, and resources to ensure a smooth and successful relocation. Whether you are moving locally or internationally, a relocation support specialist can help make the transition easier.

Role and Responsibilities

A relocation support specialist has a diverse range of responsibilities to ensure a seamless moving experience for their clients. Some of their key roles include:

  • Assisting with the home search process: Relocation support specialists help individuals and families find suitable housing options in their new location. They consider factors such as budget, location, amenities, and personal preferences to find the perfect home.
  • Providing area orientation: Moving to a new place often means navigating unfamiliar surroundings. A relocation support specialist offers area orientation services, providing information on schools, healthcare facilities, transportation, and other essential amenities in the new area.
  • Coordinating logistics: From arranging moving trucks to scheduling packing and unpacking services, a relocation support specialist handles all the logistics involved in the moving process. They ensure that all necessary arrangements are made and coordinate with various service providers to streamline the process.
  • Assisting with paperwork and documentation: Relocating often involves a lot of paperwork, such as lease agreements, utility connections, and change of address notifications. A relocation support specialist helps their clients navigate through the paperwork, ensuring that all necessary documentation is completed accurately and on time.
  • Providing cultural and language support: Moving to a different country or region can present cultural and language barriers. A relocation support specialist offers assistance in understanding and adapting to the new culture, providing language support if needed.
  • Offering emotional support: Relocating can be emotionally challenging, especially if you are leaving behind familiar surroundings and loved ones. A relocation support specialist provides emotional support throughout the moving process, offering a listening ear and helping clients navigate any difficulties they may face.

Key Skills and Qualifications

To excel as a relocation support specialist, certain skills and qualifications are essential. These include:

  • Strong communication skills: Effective communication is crucial in understanding clients’ needs and coordinating with various stakeholders involved in the moving process.
  • Organizational skills: A relocation support specialist must be highly organized to manage multiple tasks and deadlines simultaneously.
  • Problem-solving ability: Unexpected challenges can arise during the moving process. A relocation support specialist should have the ability to think on their feet and find creative solutions.
  • Cultural awareness: As relocation often involves different cultures and customs, a relocation support specialist should have a good understanding of cultural differences and be sensitive to clients’ needs.
  • Attention to detail: From paperwork to logistics, paying attention to detail is crucial to ensure a smooth and error-free moving process.
  • Experience in the field: While not always required, previous experience in the relocation industry can be beneficial in understanding the complexities of the moving process.


A relocation support specialist plays a vital role in helping individuals and families navigate the challenges of the moving process. From finding a new home to coordinating logistics and providing emotional support, they ensure a smooth transition to a new location. If you are planning a move, consider enlisting the services of a relocation support specialist to make your relocation experience stress-free and successful.